Terms of Service

These RevDeBug Terms of Service (“Agreement”) are entered into between RevDeBug sp. z o.o. (“RevDeBug”, “our”, “us” or “we”) and the entity or person placing an order for or accessing the Service (“Customer”, “your”, or “you”). Suppose you are accessing or using the Service on behalf of your company. In that case, you confirm that you have the authority to accept this Agreement on behalf of your company, and all references to “you” or “Customer” in this Agreement shall refer to your company.

If you have a separate written agreement with RevDeBug for the use of the Service, this Agreement will not apply.

This Agreement permits the Customer to purchase subscriptions for the Service and other products from RevDeBug according to RevDeBug’s order documents, online registrations, order descriptions, or order confirmations referencing this Agreement (“Orders”). It outlines the basic terms and conditions under which these products and services will be delivered. This Agreement governs both the Customer’s initial purchase on the Effective Date and any future purchases that reference this Agreement.

Certain capitalized terms are defined in “Definitions” section, while others are defined within the context of this Agreement.

The “Effective Date” of this Agreement refers to the earlier of:

• the Customer’s initial access to any Service through any online provisioning, registration, or order process,
•  the effective date of the first Order referencing this Agreement.

We may update these Terms of Service (the “Terms of Service”) in the future. Any material change will be appropriately communicated by refreshing the date at the top of this page and appropriate notifications to account holders.

By using our Services, now or in the future, you agree to the latest version of the Terms. If you violate any provision of the Terms, we may terminate your account.

By accepting this agreement or accessing or using the service, you agree to be bound by all terms, conditions, and notices contained or referenced in this agreement. If you do not agree with these terms or are under the age of 18, please do not use the service.

Overview

RevDeBug provides a suite of software-as-a-service (SaaS) solutions aimed at identifying, monitoring, and alerting Customers about issues occurring in their applications. These services include error tracking, performance monitoring, real-time recording of your program, and various other monitoring solutions. Customers retain full control over what Service Data (including any personal data) is sent to and processed by the service by configuring the service settings. Customers may also choose to import or export Service Data between RevDeBug and third-party platforms (e.g., messaging services, code repositories, or project management tools) using supported integrations.

Service

Permitted Use

• During the Subscription Term, Customers may access and use the RevDeBug Services strictly for internal business purposes, adhering to the Scope of Use defined in the agreement, the AUP and Service Documentation.

Users

• Access to the Services is restricted to authorized users. The Services is not designed for individuals under the age of 18, and it is the customer’s responsibility to ensure that all users meet this age requirement. Users must keep login credentials secure and may not share them. The customer is accountable for ensuring that users comply with the service’s Terms and for all actions taken under their accounts, unless due to a service breach.
• If the Customer identifies compromised credentials, they must notify us immediately. User account information is managed in line with our Privacy Policy, but Service Data remains subject to separate terms and is not covered under the Privacy Policy.

Restrictions

Customers may not:

• Provide access to or distribute the service to unauthorized third parties.
• Use the service on behalf of third parties or offer services other than those related to customer applications.
• Create or distribute competing services.
• Reverse engineer or attempt to access the source code of the service, unless permitted by law.
• Modify or create derivative works from the Service.
• Remove or obscure proprietary notices.
• Publish benchmarks or performance metrics without prior consent.
• Interfere with the operation of the service or conduct unauthorized security testing.
• Transmit harmful materials, including viruses.

Support

For Customers with paid subscriptions, RevDeBug will provide support via the designated online support page or through email (contact@revdebug.com). The company will make reasonable efforts to respond during business hours.

Security and Account Management

Customers are responsible for the security and confidentiality of their Services accounts. This includes ensuring that all users follow security protocols, such as enabling two-factor authentication (2FA), where applicable. The customer is liable for any data or actions taken on their account, and should immediately report any suspicious activity.

Each account must be registered by a physical person, and accounts created by automated methods (e.g., bots) are strictly prohibited.

Data

Transmission of Service Data:

The Customer determines the nature and volume of Service Data (including any personal data) submitted to the Service by configuring the Service and any third-party platforms. The Customer is responsible for properly configuring these elements.

Data Use

Service Data

The Customer grants RevDeBug a non-exclusive, worldwide license to access, use, process, copy, perform, store, export, transmit, and display Service Data solely to the extent necessary for providing, maintaining, and improving the service and its support during the term of this Agreement. If the formatting of Service Data for display within the service constitutes a modification or derivative work, this license also includes the right to make such modifications and create derivative works.

Usage Data

Notwithstanding anything to the contrary in the Agreement, RevDeBug may collect and use Usage Data to operate, improve, and support the Service and for Additional Uses. RevDeBug will not disclose Usage Data externally, including in benchmarks or reports, unless it has been Aggregated or Anonymized.

Security

RevDeBug employs reasonable technical and organizational measures to protect the Service and Service Data

Personal Data

Unless Customer and RevDeBug have entered into a DPA, Customer will not submit any Personal Data to the Service.

Location

RevDeBug will store Service Data in the region selected by the Customer through the configuration of the Service. Additionally, RevDeBug may process Service Data in the United States or in countries where third-party subprocessors are located.

Data Export and Deletion

During the Subscription Term, the Customer may export or delete their Service Data from the Service using the features described in the Documentation. After the Subscription Term, RevDeBug will delete Service Data according to its standard schedule and procedures.

Customer Obligations

General Responsibilities

Customer is responsible for all Service Data, including its accuracy, and agrees to comply with Laws and the Documentation in using the Service. Customer represents and warrants that it has made all disclosures and has all rights, consents, and permissions necessary to use Service Data with the Service and grant RevDeBug the rights as outlined in the Data Use section, all without violating or infringing Laws, third-party rights (including intellectual property, publicity, or privacy rights), or any terms or privacy policies that apply to Service Data.

No Sensitive Personal Information

Customer must not use the Service with Sensitive Personal Information. Customer acknowledges that the Service is not intended to meet any legal obligations for these uses. RevDeBug has no liability for Sensitive Personal Information.

Suspension of Service

RevDeBug may suspend the Customer’s access to the Service and related services: 

• if the Customer breaches any restrictions or obligations,
• if the Customer’s account is overdue by 30 days or more,
• if the Customer’s actions pose a risk to other customers or the security, availability, or integrity of the Service (including by regularly exceeding any applicable rate limits),
• if Customer fails to comply with the AUP. Where practicable, RevDeBug will use reasonable efforts to provide Customer with prior notice of the suspension. Once Customer resolves the issue requiring suspension, RevDeBug will promptly restore Customer’s access to the Service in accordance with this Agreement.

Third-Party Platforms

Certain features or functionalities of the Service may require the use of Third-Party Platforms. The use of Third-Party Platforms is governed by the Customer’s agreement with the relevant provider, not this Agreement. RevDeBug does not control and has no liability for Third-Party Platforms, including their security, functionality, operation, availability, or interoperability, or how these platforms or their providers handle Service Data. If the Customer enables a Third-Party Platform with the Service, RevDeBug may access and exchange Service Data with the Third-Party Platform on the Customer’s behalf.

Commercial Terms

Subscription Term

Unless otherwise specified in the applicable Order, each Subscription Term will automatically renew for an equivalent period unless either party gives notice of non-renewal before the current Subscription Term ends (with respect to Customer, in accordance with Section “Cancellation” below).

Fees and Taxes

Fees are as described in each Order and are invoiced according to the schedule in the Order. Unless stated otherwise in the Order, all fees are due within 30 days of the invoice date. Fees for renewal Subscription Terms are based on RevDeBug’s then-current rates, regardless of any discounted pricing in a prior Order. Except as expressly stated otherwise, all fees are non-refundable. All fees are exclusive of any applicable sales or other taxes or similar charges imposed by any government authority. The Customer will:

• pay or reimburse all such taxes and fees (including any interest or penalties), if any, based on or measured by amounts payable by the Customer under this Agreement (excluding taxes based on RevDeBug’s net income) or
• provide RevDeBug with evidence acceptable to the applicable government authority to sustain an exemption. If the Customer is required by law to deduct withholding taxes from payments to RevDeBug, the Customer will increase the amount payable to RevDeBug as necessary so that, after making all required deductions and withholdings, RevDeBug receives and retains (free from any tax liability) an amount equal to what it would have received had no such deductions or withholdings been made.

On Demand

If the Customer purchases a Service with on-demand usage and exceeds the applicable Scope of Use specified in the Order in a given month, the Customer agrees to pay RevDeBug additional on-demand fees for such excess usage (“On Demand Usage”) monthly in arrears at the then-current price for On Demand Usage.

Payment via Credit Card

If the Customer purchases the Service via credit card, debit card, or other payment card (“Credit Card”), the following terms apply:

• Recurring Billing Authorization: By providing Credit Card information and agreeing to purchase the Service, the Customer authorizes RevDeBug (or its designee) to automatically charge the Customer’s Credit Card on the same date of each calendar month (or the closest prior date, if there are fewer days in a particular month) during the Subscription Term for all fees accrued as of that date (if any) in accordance with the applicable Order. The Customer acknowledges and agrees that the amount billed and charged each month may vary depending on the Customer’s use of the Service and may include fees for On Demand Usage for the prior month.
• Foreign Transaction Fees: The Customer acknowledges that for certain Credit Cards, the issuer of the Customer’s Credit Card may charge a foreign transaction fee or other charges.
• Invalid Payment: If a payment is not successfully processed due to expiration of a Credit Card, insufficient funds, or other reasons, the Customer remains responsible for any amounts not remitted to RevDeBug, and RevDeBug may, at its sole discretion, either:
  • invoice the Customer directly for the deficient amount, 
  • continue billing the Credit Card once it has been updated by the Customer (if applicable), 
  • terminate this Agreement.
• Changing Credit Card Information: At any time, the Customer may change its Credit Card information by entering updated Credit Card details in its account settings.
• Payment of Outstanding Fees: Upon any termination, expiration, or cancellation of a Subscription Term, RevDeBug will charge the Customer’s Credit Card (or invoice the Customer directly) for any outstanding fees for the Customer’s use of the Service during the Subscription Term (including any fees for On Demand Usage), after which RevDeBug will not charge the Customer’s Credit Card for any additional fees.

Cancellation

If the Customer does not want to renew a subscription, the Customer must cancel its account(s)/subscription(s) from its account settings. An email or phone request to cancel the Customer’s account is not considered notice of non-renewal. Any cancellation will take effect only at the end of the Customer’s then-current Subscription Term, and the Customer will continue to owe all fees (including, if applicable, monthly subscription fees and fees for any On Demand Usage) for the duration of the then-current Subscription Term. Notwithstanding the foregoing, RevDeBug reserves the right, at its sole and absolute discretion, to permit the Customer to cancel its subscription immediately without further liability by making a lump-sum payment to RevDeBug equal to the upcoming three (3) months of subscription fees that the Customer would otherwise have owed RevDeBug.

Upgrades and Downgrades

If the Customer upgrades its plan or Scope of Use, RevDeBug will immediately bill the Customer for the applicable subscription fees. Downgrades will take effect at the end of the Customer’s then-current Subscription Term. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for unused months with an open account. Downgrading account(s) may result in the loss of Service Data, features, or capacity of such account(s). RevDeBug does not accept any liability for such loss.

Disclaimers

The Service, Support, and all related RevDeBug services are provided “AS IS.” RevDeBug and its suppliers make no other warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, or noninfringement. Unless otherwise expressly stated in this Agreement, RevDeBug does not warrant that the Customer’s use of the Service will be uninterrupted or error-free, that RevDeBug will review Service Data for accuracy, or that it will maintain Service Data without loss. RevDeBug is not liable for delays, failures, or problems inherent in the use of the Internet and electronic communications or other systems outside RevDeBug’s control or for the use of the Service in High Risk Activities. The Customer may have other statutory rights, but any statutorily required warranties will be limited to the shortest legally permitted period. RevDeBug does not warrant that using the Service will enable the Customer to identify all issues or bugs in Customer Applications or that the Customer will be able to correct issues or bugs reported by the Service. RevDeBug makes no warranties regarding the performance of Customer Applications, and, as between the parties, the Customer is solely responsible for Customer Applications.

Term and Termination

Term

This Agreement begins on the Effective Date and continues until the expiration, cancellation, or termination of all Subscription Terms.

Termination

Either party may terminate this Agreement (including all Orders) if the other party: 

• fails to cure a material breach of this Agreement (including a failure to pay fees) within 30 days after notice,
• ceases operations without a successor,
• seeks protection under a bankruptcy, receivership, trust deed, creditors’ arrangement, composition, or comparable proceeding, or if such a proceeding is instituted against that party and not dismissed within 60 days.

Effect of Termination

Upon expiration or termination of this Agreement or an Order, the Customer’s access to the Service will cease. At the disclosing party’s request upon expiration or termination of this Agreement, the receiving party will delete all of the disclosing party’s Confidential Information (excluding Service Data, which is addressed in Data Export and Deletion section). Service Data and other Confidential Information may be retained in the receiving party’s standard backups after deletion but will remain subject to this Agreement’s confidentiality restrictions.

Survival

These Sections survive expiration or termination of this Agreement: “Restrictions”, “Data Use”, “Customer Obligations”, “Fees and Taxes”, “On Demand”, “Payment via Credit Card”, “Disclaimers”, “Effect of Termination”, “Survival”, “Ownership”, “Limitations of Liability”, “Indemnification”, “Confidentiality”, “Required Disclosures”, “General Terms”, and “Definitions”. Except where an exclusive remedy is provided, exercising a remedy under this Agreement, including termination, does not limit other remedies a party may have.

Ownership

1. RevDeBug own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the RevDeBug code , or visual design elements. We reserve the right to rescind any permissions if you violate these Terms.
2. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the RevDeBug.
3. Neither party grants the other any rights or licenses not expressly set out in this Agreement. Except for RevDeBug use rights in this Agreement, between the parties, the Customer retains all intellectual property and other rights in Service Data provided to RevDeBug. Except for Customer’s use rights in this Agreement, RevDeBug and its licensors retain all intellectual property and other rights in the Service and related RevDeBug technology, templates, formats, machine learning or large language models, and dashboards, including any modifications or improvements to these items made by RevDeBug. If the Customer provides RevDeBug with feedback or suggestions regarding the Service or other RevDeBug offerings, RevDeBug may use the feedback or suggestions without restriction or obligation.

Limitations of Liability

• Consequential Damages Waiver: Except for Excluded Claims, neither party (nor its suppliers) will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, failure of security mechanisms, interruption of business, or any indirect, special, incidental, reliance, or consequential damages of any kind, even if informed of their possibility in advance.
• Liability Cap: Except for Excluded Claims, each party’s (and its suppliers’) entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid or payable by the Customer to RevDeBug during the prior 12 months under this Agreement.
• Excluded Claims: “Excluded Claims” means:
  • Customer’s breach of Restrictions or Customer Obligations,
  • Customer’s breach of Confidentiality,
  • amounts payable to third parties under the indemnifying party’s obligations in Indemnification.
• Nature of Claims and Failure of Essential Purpose: The waivers and limitations in  Limitations of Liability section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and will survive and apply even if any limited remedy in this Agreement fails of its essential purpose.

Indemnification

• Indemnification by Customer: The Customer will defend RevDeBug from and against any third-party claim to the extent resulting from Service Data or Customer’s breach or alleged breach of its obligations and will indemnify and hold harmless RevDeBug against any damages or costs awarded against RevDeBug (including reasonable attorneys’ fees) or agreed in settlement by the Customer resulting from the claim.
• Procedures: The indemnifying party’s obligations are subject to receiving:
  • prompt notice of the claim, 
  • the exclusive right to control and direct the investigation, defense, and settlement of the claim, 
  • all reasonably necessary cooperation of the indemnified party, at the indemnifying party’s expense for reasonable out-of-pocket costs. 

The indemnifying party may not settle any claim without the indemnified party’s prior consent if settlement would require the indemnified party to admit fault or take or refrain from taking any action (other than relating to use of the Service, when RevDeBug is the indemnifying party). The indemnified party may participate in a claim with its own counsel at its own expense.

Confidentiality

• Definition: “Confidential Information” means information disclosed to the receiving party under this Agreement that is designated by the disclosing party as proprietary or confidential or that should be reasonably understood to be proprietary or confidential due to its nature and the circumstances of its disclosure. RevDeBug’s Confidential Information includes the terms and conditions of this Agreement and any technical or performance information about the Service. Customer’s Confidential Information includes Service Data.
• Obligations: As a receiving party, each party will:
  • hold Confidential Information in confidence and not disclose it to third parties except as permitted in this Agreement, including Data Use, 
  • only use Confidential Information to fulfill its obligations and exercise its rights in this Agreement. The receiving party may disclose Confidential Information to its employees, agents, contractors, and other representatives having a legitimate need to know (including, for RevDeBug, the subcontractors referenced), provided it remains responsible for their compliance with these confidentiality obligations and they are bound to confidentiality obligations no less protective than those outlined here.
• Exclusions: These confidentiality obligations do not apply to information that the receiving party can document:
  • is or becomes public knowledge through no fault of the receiving party,
  • it rightfully knew or possessed prior to receipt under this Agreement,
  • it rightfully received from a third party without breach of confidentiality obligations,
  • it independently developed without using the disclosing party’s Confidential Information.
• Remedies: Unauthorized use or disclosure of Confidential Information may cause substantial harm for which damages alone are an insufficient remedy. Each party may seek appropriate equitable relief, in addition to other available remedies, for breach or threatened breach of these obligations.

Required Disclosures

Nothing in this Agreement prohibits either party from making disclosures, including Service Data and other Confidential Information, if required by law, subpoena, or court order, provided (if permitted by law) that the disclosing party notifies the other party in advance and cooperates in any effort to obtain confidential treatment.

No-Charge Products

• If the Customer gains access to the RevDeBug Service or its features on a no-charge, free, trial basis, or as part of an alpha, beta, or early access offering (“No-Charge Products”), the use of such No-Charge Products is permitted only during the period designated by RevDeBug (or if no period is designated, for 30 days). 
• No-Charge Products are optional, and either party may terminate the use of No-Charge Products at any time for any reason. 
• No-Charge Products may be non-operational, incomplete, or include features that RevDeBug may never release, and their features and performance information are RevDeBug’s Confidential Information. 

Notwithstanding anything else in this Agreement, RevDeBug provides No-Charge Products ‘AS IS’ with no warranty, indemnity, service levels, or support, and its liability for No-Charge Products will not exceed US$50.

Publicity

Neither party may publicly announce this Agreement except with the other party’s prior consent or as required by law. However, RevDeBug may include the Customer and its trademarks in RevDeBug’s customer lists and promotional materials, issue a press release identifying the Customer as a RevDeBug customer, inform other potential customers that the Customer is a RevDeBug customer, and identify the Customer as a customer in other forms of publicity (including but not limited to case studies and blog posts), but will cease such use upon the Customer’s written request.

General Terms

• Assignment
  Neither party may assign this Agreement without the prior consent of the other party, except that either party may assign this Agreement in connection with a merger, reorganization, acquisition, or other transfer of all or substantially all of its assets or voting securities (each, a “Change of Control”). If the Customer assigns this Agreement under a Change of Control permitted under this Section, the Customer will update all necessary details in its account settings. Any non-permitted assignment is void. This Agreement will bind and benefit each party’s permitted successors and assigns.
• Governing Law, Jurisdiction, and Venue
  This Agreement is governed by the laws of Poland and, to the extent applicable, by the laws of the European Union, without regard to conflicts of law provisions and without regard to the United Nations Convention on the International Sale of Goods. The jurisdiction and venue for actions related to this Agreement will be in Poland, and the local court will be the court competent for the location of RevDeBug. Both parties submit to the personal jurisdiction of those courts..
• Attorneys’ Fees and Costs
  The prevailing party in any action to enforce this Agreement will be entitled to recover its attorneys’ fees and costs in connection with such action.
• Notices
  Except as set out in this Agreement, any notice or consent under this Agreement must be in writing and will be deemed given:
  • upon receipt if by personal delivery,
  • upon receipt if by certified or registered mail, 
  • one day after dispatch if by a commercial overnight delivery service,
  • upon delivery if by email. 

Either party may update its contact information by notifying the other party. Notices to RevDeBug must be sent to: RevDeBug Sp. z o.o., ul. Jana i Jędrzeja Śniadeckich 4/6, 85-011 Bydgoszcz, Poland (with a copy by email to contact@revdebug.com). Notices to the Customer will be sent to the address specified in the Order or via email to the Customer’s email specified in the Order. RevDeBug may also send notices to the Customer through the Service.

• Entire Agreement
  This Agreement (which includes all Orders, the Policies and, if applicable, the DPA) is the parties’ entire agreement regarding its subject matter and supersedes any prior or contemporaneous agreements regarding its subject matter. In this Agreement, headings are for convenience only and “including” and similar terms are to be construed without limitation. This Agreement may be executed in counterparts (including electronic copies and PDFs), each of which is deemed an original and which together form one and the same agreement.
• Amendments
  Except as otherwise provided herein, any amendments, modifications, or supplements to this Agreement must be in writing and signed by the authorized representatives of both parties or, as appropriate, agreed upon through electronic means provided by RevDeBug. Nonetheless, with notice to the Customer, RevDeBug may modify the Policies to reflect new features or changing practices, but such modifications will not materially decrease RevDeBug’s overall obligations during the Subscription Term. The terms in any Customer purchase order or business form will not amend or modify this Agreement and are expressly rejected by RevDeBug; any such Customer documents are for administrative purposes only and have no legal effect.
• Waivers and Severability
  Waivers must be signed by the waiving party’s authorized representative and cannot be implied from conduct. If any provision of this Agreement is held invalid, illegal, or unenforceable, it will be limited to the minimum extent necessary so the rest of this Agreement remains in effect.
• Force Majeure

Neither party is liable for any delay or failure to perform any obligation under this Agreement (except for a failure to pay fees) due to events beyond its reasonable control, such as a strike, blockade, war, act of terrorism, pandemic, riot, internet or utility failures, refusal of government license, or natural disaster.

• Subcontractors

RevDeBug may use subcontractors and permit them to exercise RevDeBug’s rights, but RevDeBug remains responsible for their compliance with this Agreement and for its overall performance under this Agreement.

• Independent Contractors

The parties are independent contractors, not agents, partners, or joint venturers.

• Export Control
• Customer agrees to comply with all relevant Polish and E.U. export and import laws in using the Service. Customer:
  • represents and warrants that it is not listed on any Polish or E.U. government list of prohibited or restricted parties or located in (or a national of) a country that is subject to a Polish or E.U. government embargo or that has been designated by the Polish or E.U. government as a “terrorist supporting” country,
  • agrees not to access or use the Service in violation of any Polish or E.U. export embargo, prohibition, or restriction, and,
  • will not submit to the Service any information controlled under the Polish or E.U. International Traffic in Arms Regulations.

• Government End-Users

Elements of the Service are commercial computer software. If the user or licensee of the Service is an agency, department, or other entity of the Polish or E.U. Government, the use, duplication, reproduction, release, modification, disclosure, or transfer of the Service or any related documentation of any kind, including technical data and manuals, is restricted by the terms of this Agreement.

Purchase from Reseller

If Customer obtained the Service through an authorized reseller of RevDeBug (“Reseller”), the following terms are applicable and will prevail in the event of any conflict with any other provisions of this Agreement:

• This Agreement is between RevDeBug and Customer and governs all access and use of the Service by Customer. Resellers are not authorized to modify this Agreement or make any promises or commitments on RevDeBug’s behalf, and RevDeBug is not bound by any obligations to Customer other than as set forth in this Agreement. RevDeBug is not party to (or responsible under) any separate agreement between Customer and Reseller and is not responsible for the Reseller’s acts, omissions, products, or services.
• Customer’s order details (e.g., Scope of Use and fees) will be as stated in the Order placed by Reseller with RevDeBug on Customer’s behalf. The Reseller is responsible for the accuracy of such Order.
• The amount paid by Customer to the Reseller will be deemed the amount paid or payable by Customer to RevDeBug under this Agreement for purposes of Limitations of Liability section.
• Instead of paying RevDeBug, Customer will pay the applicable amounts to the Reseller, as agreed between Customer and the Reseller. If the Reseller fails to pay RevDeBug the applicable fees for Customer’s use of the Service, RevDeBug reserves the right to terminate the applicable Subscription Term for such Service and all related rights granted hereunder.
• In the event Customer is entitled to a refund under this Agreement, Customer must request such refund through the Reseller. Any request sent directly to RevDeBug may be redirected to the Reseller. RevDeBug will refund any applicable fees to the Reseller, and the Reseller will be solely responsible for refunding such fees to Customer, unless otherwise specified by RevDeBug. RevDeBug will have no further liability to Customer in the event the Reseller fails to refund such fees to Customer.

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Definitions

• “Additional Uses” means any legitimate business purposes such as analytics, benchmarking, reporting, and developing new products and services.
• “Aggregated or Anonymized” means de-identified or aggregated so that it does not individually identify Customer, its Users, or any other person, and RevDeBug will not identify Customer as the source of such data.
• “AUP” means the Acceptable Use Policy, the current version of which is at https://revdebug.com/aup
• “Customer Application” means Customer’s application, website, or other offering owned and operated by (or for the benefit of) Customer, which Customer uses the Service to monitor.
• “Documentation” means RevDeBug’s usage guidelines and standard technical documentation for the Service.
• “DPA” means the Data Protection Addendum, if applicable, separately executed by the parties in connection with this Agreement.
• “High Risk Activities” means activities where the use or failure of the Service could lead to death, personal injury, or environmental damage, such as life support systems, emergency services, nuclear facilities, or air traffic control.
• “Laws” means all relevant local, state, national, and international laws, regulations, and conventions, including those related to data privacy, data transfer, international communications, and export of technical or personal data.
• “Order” refers to any ordering document, online registration, order description, or order confirmation provided by RevDeBug that references this Agreement.
• “Personal Data” means personal data or personal information as defined by European Data Protection Legislation or applicable privacy laws.
• “Policies” means the Privacy Policy, AUP or any other RevDeBug policies referenced or attached to this Agreement.
• “Scope of Use” means any monthly usage quota or seat allowance set forth in an Order.
• “Service” means RevDeBug’s proprietary cloud service identified in the relevant Order or provided to the Customer, as modified from time to time. The Service includes the Documentation but does not include Third-Party Platforms.
• “Service Data” means data collected from a Customer Application reported to the Service, such as software performance metrics, system resource usage, and other data, content, or materials submitted by the Customer.
• “Subscription Term” means the term for Customer’s use of the Service as identified in an Order.
• “Support” means technical support for the Service.
• “Third-Party Platform” means any platform, add-on, or service not provided by RevDeBug that Customer integrates with the Service.
• “Usage Data” means technical logs, data, and other insights about Customer’s and its Users’ configuration and use of the Service.
• “User” means any employee or contractor of Customer that Customer allows to use the Service on its behalf.